“Do what you do so well that they will want to see it again and bring their friends.”

Walt Disney, (1901 - 1966)

This is the ultimate goal – that you will do your work so well, that others can’t help but sing your praises. This, of course, means higher case acceptance. Because if one patient is deliriously happy with the service, care, and results you have provided, their friends are going to want exactly the same.

The key to case acceptance is patients, pure and simple…Keeping the ones you have happy and treating new patients as if they are your one and only. It’s not about working harder, it’s about working smarter.  The difference between ordinary and extraordinary is that little extra.

At P&A, we specialize in case acceptance. We have the knowledge and proven systems to help you work smarter, increase referrals and create happy, lifelong patients. We believe patients are made from that very first call. That said, we will implement proven scripting and systems from the new patient, confirmation call, meet and greet, to the treatment and financial presentation.  All of which, will create an impact and give you a launching pad to increased case acceptance.

 In addition, we will implement daily systems into your practice, such as the morning and evening meetings, that will help bring staff together and unite your team. We will also implement a goal-setting program to incite your team to action and excite them about raising the practice bar.

We will train your staff in exceptional verbal skills, teach them how to become an extension of you by using appropriate verbiage, give you the tools to turn challenging patients into opportunities and show you how to create an office atmosphere based on superior patient service. Increasing case acceptance is a direct result of your attitude towards service.  A no today, is not a no forever.  We will introduce and implement pending systems in addition to an observation program.  These systems will create loyal patients and generate excellent referrals.

After all, in the words of a very successful CEO, “Success is making those who believed in you look brilliant.” And that’s exactly what Peniche & Associates will help you do.

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